Hello,
For over 3 months my Linxea account has not been synchronized, is there a solution?
Thank you in advance for your responses
Hello @Julien162,
The orange icon indicates a connection issue. On Linxea, manual synchronization is required (strong authentication requested by Linxea): open the contract, then launch a synchronization from the « ⋯ » menu. If an error message appears, choose « Reconnect » and make sure to select « Espace Linxea » (not « Suravenir ») from the list.
If the contract remains frozen afterwards, contact us via the app chat or at [email protected] mentioning this thread: we will look into your connection directly.