[Lucya / assurancevie.com] Synchronization interrupted

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1

Hello,

The synchronization between Lucya / assurancevie.com is no longer working.

Thank you in advance for the fix

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2

Same problem on my end.
No synchronization for 5 days (Lucya CNP) on my side.

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3

Hello to both of you,

This is indeed a general incident with the assurancevie.com connector, reported by our partner Powens since September 30: assurancevie.com has become Lucya, the login system has changed and Powens must completely rebuild the connector. I don’t have a restoration date yet, I will post here as soon as synchronization is restored.

If your connection already exists and still displays your last known values, it’s better not to delete it or add your contracts manually: you would end up with duplicates to clean up once synchronization is restored. If you don’t have any assurancevie.com connection in place, you can enter your contracts manually in the meantime: How to add an asset manually if synchronization fails?

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4

Hello,

Working again on my end since this afternoon.

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5

Hello,

Same here, the Lucya sync seems to be back. We’ll see in the coming days…

6

Thank you both for the feedback. Powens has not yet announced the end of the incident: the fix is currently being validated on their end, and synchronization is already returning for some accounts. I will confirm here once the incident is closed.

7

Powens closed the incident on October 8: the redesign of the assurancevie.com / Lucya connector is complete and the service is functioning normally again on their end.

If your Lucya synchronization is still failing, contact us via the app chat (Manage my account > Need help) or at [email protected] mentioning this thread.

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